Remote Jobs Amex, American Express Call Center Jobs ( Call Center Workforce Management )

Remote Jobs Amex, American Express Call Center Jobs ( Call Center Workforce Management )

Job Name: Call Center Workforce Management

Salary : $20 To $30/Hour

Experience: 2 Years

Company Name : American Express

Qualification : Graduate

Location : Colorado

Remote Jobs Amex, American Express Call Center Jobs ( Call Center Workforce Management )

Full Job Description:

With the right support, people and businesses can make tremendous progress. When you join the Amex team, you’ll be part of a global community of diverse colleagues committed to supporting our customers, our community and each other. Here, you will learn and grow as we help you create a unique and meaningful career path for the benefits, programs and changes that support you personally and professionally.

At American Express, you will be recognized for your contribution, leadership and influence. Everyone who works together has the opportunity to participate in the success of the company. Together, we will win as a team, and strive to support our company values ​​and our strong commitment to support and deliver the best customer experience in the world every day. But we will do this with integrity in an environment where everyone is seen, heard and felt. Join the Amex team and let’s lead the way together. Remote Jobs Amex, American Express Call Center Jobs.

How can you make an impact on this project? This role will manage network authorization processing for AMEX Assurance and other business services within American Express. The Talent Planning Manager is responsible for strong talent development and recruitment planning supporting AMEX Assurance globally through annual project reviews and OPEX prevention with a focus on KPIs. This team will be responsible for developing global capacity planning capabilities within the group and working with the global strategic planning team to develop, communicate and plan the necessary capacity plans to ensure that the network is properly positioned and people work to achieve all relevant business objectives. This position will be responsible for enhancing the current authorization process and collaborating with AMEX’s accreditation management. The GPAC leader will demonstrate exceptional collaboration and cooperation with multiple functional groups including risk management, sales, strategy teams, operations teams, MIS, technology, finance, learning, engineering, and various areas of greatest importance. better than other countries planning around the world.

Minimum Qualifications:

• Bachelor’s degree or a combination of education and work experience
• Leadership experience leading a large multi-site / multi-media contact environment
• Strong understanding of contact center management and call delivery principles (including voice response, intelligent network and ACD systems and reporting)
• Strong knowledge of forecasting systems and use of Aspect WFM (or equivalent software). The knowledge of Genesys is an asset
• Organizational strength; able to influence the large matrix global organization
• Ability to work shift hours

Eligibility of candidates:

• Analytical skills and open-ended problem solving – demonstrates thought leadership
• Experience driving change in the mindset and direction of teams – setting organizational goals, collaborating and influencing people, building and motivating teams.
• Experience of influencing and collaborating across cultural and organizational boundaries (at all levels)
• Ability to manage diverse, cross-functional, remote teams to achieve goals effectively
• Ability to work in a fast / demanding environment

American Express is an equivalent open door business and settles on work choices regardless of race, variety, religion, sex, sexual direction, orientation personality, public beginning, safeguarded veteran status, handicap status, age, or some other status safeguarded by regulation. Business qualification to work with American Express in the U.S. is expected as the organization won’t seek after visa sponsorship for this position.

Remote Jobs Amex, American Express Call Center Jobs ( Call Center Workforce Management )

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Remote Jobs Amex, American Express Call Center Jobs ( Call Center Workforce Management )